In case the product does not fit you/or you don’t like it, you can ship it to us within 14 days and we can either send you a new product or give you a credit note for the same amount.
Either you will have to courier it to us at the address mentioned below, or you can initiate a reverse pick up through our panel (charges 200/-) Once we receive the pair, we'll ship the size you want at our expense :)️
Link to exchange panel: https://www.bombaybrown.in/pages/start-a-return-or-exchange-india
Our Address:
Bombay Brown - B-1/57, Ashok Vihar-2, New Delhi-110052. Ph -9873889595
(Please provide the tracking ID on bombaybrown.in@gmail.com after sending it across) Please mention your order number and your concern when you send it back to us.
Once the product reaches us, we will dispatch the size requested, or issue a credit note (excluding shipping cost)
If there is any other concern, email/message with your request, our customer care team will get back to you within 24 hours. Email ID: bomabybrown.in@gmail.com Whatsapp Number - 9873889595
Thanks
Team Bombay Brown️
Here's how you can take care of your BB Pair :
1) Take a damp towel to dust off any dirt residue on your footwear
2) Put them in your own BB shoe bag you receive from us
3) That's it! Just remember: Do not wash your pair!
We, at Bombay Brown specialise in customising footwear. Here are a few examples of the questions that we get from our customers :
- I have a broad feet (size 38) , but length is as per size 37. Would you be able to do it?
- I need a big size. Do you have 44? Or my size is 34, or 21 cm. Do you have that smallest size??
- I like this design but I want it in flats with some extra cushioning! Would you be able to do it?
- I like this design but I want a platform heel in the same. Would you be able to add it?
- I like the footwear, but can I get a block heel instead of this platform heel?
- I want flats, but is it possible to add a thumb separation in it? I find it more comfortable that ways. Can you do it?
We get a lot of such requests and the answer to all of the above is YES! All kinds are customisations are free except adding heels to any flats (Charges are INR 300/-)
Contact us on 9873889595. Alternatively, you can leave your note in the comments section (after selecting the size and the quantity) and place your order and we will call you back. Please note - Customised products cant be exchanged or returned. Also, the order needs to be prepaid. No COD on Customised orders
