Exchange and Return


In case the product does not fit you/or you don’t like it, you can ship it to us within 14 days and we can either send you a new product or give you a credit note for the same amount.
Either you will have to courier it to us at the address mentioned below, or you can initiate a reverse pick up through our panel (charges 200/-)

Once we receive the pair, we'll ship the size you want at our expense :)️


Bombay Brown - B-1/57, Ashok Vihar-2, New Delhi-110052

(Please provide the tracking ID on after sending it across)

Please mention your order number and your concern when you send it back to us.

Link to exchange panel:

Please email us on in case you need to communicate anything.

Once the product reaches us (which takes 15-20 working days), we will dispatch the size requested, or issue a credit note (whatever you'd like to opt for)

Kindly understand, reverse pickups are done by Delhivery but it takes time to reach back to us. If convenient, it would be better if you send it on your own.

If there is any other concern, email/message with your request, our customer care team will get back to you within 24 hours.

Email ID:

Whatsapp Number - 9873889595


Team Bombay Brown️




Everyone deserves a perfect pair of footwear that feels like your own skin. Here we are to match you with your perfect pair. Whether you wish to convert a flat footwear into heels or heels in to a flat style, we would be glad to provide you with customisation for the same.

At Bombaybrown, We provide customized fitting and extra cushioning to the sole of the footwear at no additional charges. You can also opt for Color customization ( subjected to in-house raw materials availability ), addition of backstraps and thumb stopper or conversion of flat pair into a heeled style at a nominal charge.

All customised order needs to be prepaid. The timeline for dispatch is 8-10 working days.

Kindly reach us at our Customer care on 9873889595 for any customization related queries.


Bombay Brown reserves the right, at our sole discretion, for order cancellation at its end for any reason.
The customer should agree not to dispute the decision made by us and accept our decision regarding the cancellation.
We have no refund policy. We will not provide any cash/monetary refund on any product.
To compensate we will issue a Credit note, which can be redeemed whenever you wish and shop with us next time. This credit note will be exclusive to you and valid for lifetime. Credit notes are issued within a day of receiving the product back.
Credit notes can be redeemed on our website during checkout .
On the checkout page, kindly use the Credit note code  in the 'DISCOUNT CODE' section and click APPLY. The Discount being exclusive to you will immediately be reflected & the discount amount provided in the credit note will be deducted in total.
Kindly reach us at our Customer care on 9873889595 for any issue in using your credit note code
1) The product needs to be in unused condition with all the tags and accessories attached to it. 
2) Damaged and soiled products sent to us will not be accepted for exchange and returned back to the customer.
3) Customised products are non-returnable or non-exchangeable.
4) Products brought under Clearance sale will not be eligible for return/exchange.
5) All the orders are confirmed before dispatching. We won’t be able to take returns for size 43 and 44 as those are made on order and as per the requirements only 
In case a product doesn't fit you comfortably, We would be happy to exchange the same within 14 days from the day of receiving the product. You can exchange it with a different size or you can ask for a Credit note instead.
In order to place a return/exchange request for your pair, you can visit 'START AN EXCHANGE' tab on the main menu of our website  or you can find the link below for the same 



The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. All our products are handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans. There may be natural blemishes/ variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that make your product special and truly one of a kind. Handmade items, by nature have imperfections. Although we are thorough, there are inconsistencies. Based on the creative nature, each item will look a little different from the next. This is what makes handcrafted work unique.


The color of the product images on our website may differ from the products you receive, due to variations in electronic screens settings (computer/laptop/tablet/smartphones). Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

As per the size chart provided on our site, there may be a slight difference of upto 1-2mm in measurements of the sizes. The measurements given on the site are only meant to serve as a guide for choosing the correct size of the product.