Exchange and Return

Return & Exchange Policy

At Bombay Brown, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help you with easy exchanges or returns.


Eligibility for Return or Exchange 

To be eligible for a return or exchange, please ensure the following:

  1. The product must be unused, with all original tags, packaging, and accessories intact.

  2. Items that are damaged, worn, or soiled will not be accepted and will be returned to the customer.

  3. Customized products are non-returnable and non-exchangeable.

  4. Products purchased under Clearance Sale are not eligible for return or exchange.

  5. Sizes 43 and 44 are made-to-order and are non-returnable and non-exchangeable.

  6. All orders are confirmed before dispatch, so please double-check your order details before placing it.

Exchange/ Return Process

If your product doesn’t fit well or you would like to exchange it for another style or size, follow the steps below:

  • You may request an exchange within 14 days of receiving your product.

  • You can either:

    • Ship the product to us at the address provided below, or

    • Initiate a reverse pickup via our exchange panel (charges ₹200).

  • Once we receive the product and it passes quality check:

    • We will dispatch the new size/product, or

    • Issue a store credit (processing time: 3–4 business days).

Exchange/Return Panel Link:
https://www.bombaybrown.in/apps/return_prime

Address for Returns/Exchanges:
 Bombay Brown
 B-1/57, Ashok Vihar-2,
 New Delhi - 110052
  +91 9899894342
  bombaybrown.in@gmail.com

IMPORTANT:
Please mention your Order Number and reason for return/exchange in the package, and email the tracking ID to: customercarebombaybrown@gmail.com


Return Policy

We follow a No Refund Policy. We do not offer cash or monetary refunds for any product.

Once we receive the item and it passes the quality check, we will issue a store credit (excluding a ₹100 shipping fee).

Store credit Terms:

  • Issued within 24–48 hours of receiving the return.

  • Valid for 6 months from the date of issue.

  • One-time use only.

  • Must be applied to a purchase of equal or higher value.

How to Redeem a Store credit - 

You can redeem your store credit during checkout on www.bombaybrown.in:

  1. Add your items to the cart.

  2. On the checkout page, enter your store credit code in the ‘Discount Code’ field.

  3. Click Apply to see the discount reflected.

If you face any issues while using your store credit, reach out to our customer care team on WhatsApp message : +91 9873889595 (Monday–Saturday, 10 AM – 6 PM).


Points to note -

  • Our footwear is made from non-leather material and is not water-resistant.

  • Weather conditions may affect the condition of the footwear and attached accessories.

  • Always dry your feet before wearing the footwear to avoid internal moisture damage.

  • Products should be stored in the shoe bag provided with your purchase.

  • Our footwear does not come with a warranty.

  • We offer one-time minor repairs free of cost within 3 months of delivery, if required.